The shipments are carried with SDA Express service within the day after the order (if you choose the bank transfer it is necessary to wait for receipt of payment to process your order).
The purchased products are delivered all over the national territory within 24/48 hours after the order.
The shipping time for products that are not in warehouse may be higher. (Exclude Saturdays and Sundays, public holidays and other special circumstances like: missing addressee, difficult to reach the place of delivery and other problems directly attributable to the carrier and not dependent on eurosima.it)
All material purchased from Eurosima.it is delivered with a trusted courier, able to ensure that the sending of the products ordered takes place without damage and theft. We invite the customer to take the following steps in order to avoid unexpected surprises.
- Check if the number of parcels is the same as written on the transport document
- Check if the delivery address is correct
- Check if there are no damage or tampering.
In cases where is found any of the anomalies described above, you need to write on the form your observation specifying the type of fault found.
Attention: Reject package for motivated cause is a right laid down in civil code (Art.No.1698)
If you find damage to the contents of the package and shipment took place with one of our couriers, will need to request assistance promptly to Eurosima.it customers service. Eurosima.it notify the customer authorization to return the damaged material only after made a check with the courier, then it will carry out the shipment of the material as a replacement.
In the case of cash on delivery, if the package is refused you will be charged to pay the shipping costs and any additional charges for returning to sender. Choosing the cash on delivery is expressly accepts this condition. In case of the addressee is absent, you will be contacted by telephone (to the address provided during the purchase) from the shipper to determine a date for delivery of the package.
Residents abroad have to contact us by email (firstname.lastname@example.org) to know the estimated time for delivery and for any explanation. Abroad are not allowed cash on delivery, the goods must be paid in advance.
- The authorization for the items to be returned is subject to the full compilation of the return form with exact indication of the number of bill or delivery note and detail of materials to replace.
- The packaging of the product must be intact and original, and products must be intact, not used or damaged.
- The goods must be accompanied by the delivery note and sent at our own cost.
- The delivery note must include the authorization number awarded.
- For returns not due to Eurosima mistakes, the shipping costs are paid by the client, otherwise the goods are returned without further costs.
- We accept requests for returns of products just within 15 days from sending the material.
The goods are still subject to verification by us and we reserve the right to not accept the return if there are no right causes. In case of rejection of the goods you will be returned to the sender at your cost.
The customer agrees, once complete the online purchase procedure, to print and keep the present general conditions.
The information contained in the General Conditions must be read and accepted by the Customer before the purchase order, so as to fully satisfy the conditions laid down in Art. 3And 4 of the Decree. n.185 / 1999. Acceptance is done by filling the form on the Eurosima website. Short of that, the order will not be executed.